Instant rebookingEngineeringUp to 500 employees
From 1h40 to 3 minutes per rebooking
"Every flight change used to become an email thread with the agency. Now the consultant rebooks from their phone and the approver gets it the same minute."
- Challenge
- About 1 in 5 trips changed, always by email, with the penalty fee only discovered on the invoice.
- What was done
- Self-service rebooking with fare rules and approval thresholds on the same screen.
- Period
- 9 months of use
- -96%in time per rebooking
- $118Kin fines and fare differences avoided over the period
- 214rebookings handled without contacting the agency
