Customer case
From 1h40 to 3 minutes per rebooking
Instant rebookingEngineeringUp to 500 employees9 months of use
Result data
- -96%in time per rebooking
- $118Kin fines and fare differences avoided over the period
- 214rebookings handled without contacting the agency
The story
- Challenge
- About 1 in 5 trips changed, always by email, with the penalty fee only discovered on the invoice.
- What was done
- Self-service rebooking with fare rules and approval thresholds on the same screen.
- Measurement period
- 9 months of use
In the customer's words
"Every flight change used to become an email thread with the agency. Now the consultant rebooks from their phone and the approver gets it the same minute."
Company profile
- Sector
- Engineering
- Size
- Up to 500 employees
- Feature applied
- Instant rebooking
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