Customer case
94% of credits used before expiring
Unused ticketsRetailOver 2,000 employeesYear 1
Result data
- 94%of credits used
- $327Kreused in new issuances
- 0credits expired in the period
The story
- Challenge
- Canceled tickets turned into credits nobody tracked by traveler or expiration date.
- What was done
- Per-traveler credit inventory with expiration alerts and automatic application at issuance.
- Measurement period
- Year 1
In the customer's words
"We found $90K in stalled credits that would expire in 4 months. Recovering that alone paid for the project."
Company profile
- Sector
- Retail
- Size
- Over 2,000 employees
- Feature applied
- Unused tickets
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