Customer case
11-minute response time for after-hours emergencies
24/7 supportTechnologyUp to 500 employees1 year
Result data
- 11 minaverage response time in emergencies
- 98%traveler satisfaction
- $84Kin emergency costs avoided
The story
- Challenge
- Support only during business hours; weekend disruptions turned into losses.
- What was done
- 24/7 human support with AI triage and full booking history on hand.
- Measurement period
- 1 year
In the customer's words
"Our traveler got stranded in Lisbon on a Sunday night. It was resolved in 11 minutes, with a real human on the line."
Company profile
- Sector
- Technology
- Size
- Up to 500 employees
- Feature applied
- 24/7 support
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